We are used to being asked to “Rate the quality” after shopping online or ordering food delivery. But when it comes to services — from apartment repairs to a visit to a beautician — many consider feedback optional: the job is done, payment is made, why waste time?
In reality, feedback is not a formality. It is an important tool that helps not only future clients but also the service provider and the platform as a whole.
🔹 Why it matters for other clients
Imagine you are choosing a technician to repair your device. There are many options, prices are similar, photos look the same. How do you know who to trust? The only honest way is to read about the experiences of others.
- Feedback shows the real picture: is the provider punctual, are there hidden charges, does the person really know their job.
- The more such stories exist, the easier it is for the next client to choose and not make a mistake.
- One honest review can save dozens of hours of searching.
🔹 Why it matters for the provider
At first glance, feedback seems like “control”. But for a professional it is a tool for growth.
- Positive feedback builds trust: clients are more likely to choose someone with good comments.
- Constructive criticism helps improve: deadlines, communication, clarity of terms.
- Feedback builds reputation. And in the service industry, reputation is capital that cannot be bought.
🔹 Why it matters for SpeedyBook
Our goal is a fair marketplace where the client does not buy a “pig in a poke.” Feedback is the foundation of this transparency.
- It forms the provider’s rating — even 1–2 reviews help show what to expect.
- It protects clients from fraud: if someone works dishonestly, it quickly becomes visible.
- It helps the platform moderate: suspicious cases are checked, questionable listings removed.
🔹 Objection: “People write bad reviews anyway”
That’s true: negative emotions are stronger, and unhappy clients often rush to write reviews. But positive experiences are shared much less often.
That’s why it’s so important: if you liked the service — say it. For the provider, it’s not just a “thank you,” but a real chance to attract new clients. For future customers — a sign that this specialist can be trusted.
🔹 How to write a useful review in 1 minute
You don’t need to write a long text. 3–4 sentences are enough:
- What service did you order?
- Did everything go as agreed (timing, price, quality)?
- What did you like / what could be improved?
- Would you recommend this provider to others?
Example: “I ordered apartment cleaning. They arrived on time, worked carefully, and kept the agreed price. Very satisfied, will use again.”
✨ Conclusion
Feedback after a service is not a trifle. It is a contribution to a fair marketplace where everyone benefits:
- clients — gain more confidence in their choice,
- providers — gain more orders and opportunities to grow,
- the platform — gains transparency and trust.
This is how together we make SpeedyBook the place where finding a service stops being a lottery.